Privacy Policy
QChild website is owned by QUEENSLAND CHILD DEVELOPMENT & BEHAVIOUR PTY LTD, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by QChild, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using QChild website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the QChild, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via team@qchild.com.au.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to team@qchild.com.au.
Policies & Legal Information
Returns & Refunds policy
QChild primarily provides services, consultations, programs and digital resources.
Refund eligibility may vary depending on the type of service, booking, consultation, membership or digital product purchased.
Digital products, memberships, subscriptions, Parent Hub access, downloadable resources and accessed platform content are non-refundable once access has been granted or materials have been delivered. Cancellation of future renewals may be requested at any time prior to the next billing cycle. QChild does not provide refunds for partial use, change of mind, unused time, or dissatisfaction relating to individual outcomes.
Appointment cancellations or rescheduling requests should be communicated as early as possible.
QChild reserves the right to assess refund requests on a case-by-case basis where applicable.
For payment or refund enquiries, please contact:
team@qchild.com.au
Terms and Conditions
Welcome to QChild!
These terms and conditions outline the rules and regulations for the use of QUEENSLAND CHILD DEVELOPMENT & BEHAVIOUR PTY LTD's Website, located at https://qchild.com.au.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use QChild if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing QChild, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, QUEENSLAND CHILD DEVELOPMENT & BEHAVIOUR PTY LTD and/or its licensors own the intellectual property rights for all material on QChild. All intellectual property rights are reserved. You may access this from QChild for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from QChild
Sell, rent, or sub-license material from QChild
Reproduce, duplicate or copy material from QChild
Redistribute content from QChild
This Agreement shall begin on the date hereof.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Disclaimer
Information provided on this website is general in nature and is intended for informational and educational purposes only.
Content on this website does not replace medical, psychological, behavioural, therapeutic, legal or other professional advice.
Families should seek appropriate professional support where necessary.
QChild does not guarantee specific outcomes, behavioural changes or developmental results.
Individual outcomes may vary depending on the child, family, environment, consistency, support needs and other factors.
Service Information & Boundaries
QChild provides developmental and behavioural support-based services for children and families across home, school and community settings.
Services may include developmental support, emotional regulation support, communication support, participation support, parent guidance and practical everyday support.
QChild does not provide emergency, crisis, acute mental health, psychiatric or medical services.
QChild does not provide medical diagnoses or clinical psychological treatment.
Services may vary depending on suitability, service availability, supervision arrangements, participant needs and funding availability.
Some services may be delivered in collaboration with external providers, supervisors or allied health professionals where appropriate.
NDIS-related supports may vary depending on participant goals, available funding and operational capacity.
QChild aims to provide child-safe and respectful services and interactions across all support settings.
Where required by law, concerns relating to safety, risk of harm or safeguarding may be reported to appropriate authorities or services.
QChild is not an emergency service.
If you or another person is in immediate danger or requires urgent medical or mental health assistance, please contact emergency services or an appropriate crisis support service.
QChild may be required to comply with applicable safeguarding, child protection and mandatory reporting obligations under Australian law where relevant.
Website Use
By accessing or using this website, you agree to use the website lawfully and appropriately.
Users must not misuse, copy, reproduce, distribute or exploit website content without written permission.
QChild may update, modify or remove website content, services, pricing, programs or information at any time without notice.
Use of this website does not automatically establish a therapeutic, clinical, provider-client or ongoing service relationship.
Communication & Contact Consent
By contacting QChild through this website, forms, email, WhatsApp or other communication methods, you consent to being contacted regarding your enquiry, services or related communication. WhatsApp guidance, Parent Hub communication and guided parent support are educational and supportive in nature only.
QChild does not guarantee immediate replies, continuous availability, crisis response, emergency support or real-time supervision. Response times may vary depending on operational availability.
While reasonable efforts are made to respond promptly, response times and availability cannot be guaranteed.
Electronic communication may not always be fully secure. Users accept reasonable risks associated with online communication.
External Links
This website may contain links to third-party websites, platforms or resources.
QChild is not responsible for the content, accuracy, availability, privacy practices or security of external websites or services.
Limitation of Liability
To the maximum extent permitted by law, QChild and QUEENSLAND CHILD DEVELOPMENT & BEHAVIOUR PTY LTD are not liable for any direct, indirect, incidental or consequential loss, damage or reliance arising from the use of this website, website information or related services.
Users access and use this website at their own discretion and risk.
Intellectual Property & Copyright
All website content, branding, graphics, materials, downloads, resources and text remain the intellectual property of QChild unless otherwise stated.
Content may not be copied, reproduced, modified, distributed or reused without written permission. QChild Hub, app tools, automated suggestions and behaviour-informed resources provide general educational support only and may not be suitable for every child, family or situation. Use of QChild services, Parent Hub, app tools or communication platforms does not establish a clinical, therapeutic or provider-client relationship unless otherwise formally agreed in writing.
© QChild. All rights reserved.
NDIS Information
QChild supports both NDIS participants and private families.
NDIS-related services are subject to participant goals, plan funding, service suitability, operational availability and relevant service agreements where applicable.
QChild does not guarantee NDIS funding approval, continued funding, plan management decisions or outcomes relating to NDIA processes.
Participants and families are responsible for ensuring the suitability and availability of their own funding arrangements where required.
Service recommendations, resources or support strategies provided through QChild do not replace formal NDIS planning, behavioural assessment, medical advice or allied health recommendations where applicable.
Some services may be delivered under external supervision, collaboration arrangements or associated provider frameworks where appropriate.
Practical, compassionate and family-centred support for children to thrive in everyday life.
Contact
（07） 3273 4070
Brisbane, Queensland 4115
QChild | AIM Community Care
Queensland Child Development & Behaviour Pty Ltd
ABN: 27 686 826 988
Registered NDIS Provider
0491 084 757
QChild provides child development, participation and family support services for children and families across Brisbane.
Information shared through QChild Hub is general in nature and may not be suitable for every child, family or situation. Individualised support and consultation services may be available separately where appropriate.
QChild is a program and brand operated by Queensland Child Development & Behaviour Pty Ltd, trading as AIM Community Care, a Registered NDIS Provider. Some support may be delivered through an external provider or clinical partnerships.
QChild is operated by QUEENSLAND CHILD DEVELOPMENT & BEHAVIOUR PTY LTD. All website content, resources, downloads, programs and materials remain the property of QUEENSLAND CHILD DEVELOPMENT & BEHAVIOUR PTY LTD unless otherwise stated.
© QChild 2026. All rights reserved. Brisbane, Australia.
